Welcome to the Decorlr Frequently Asked Questions page. We want the experience with us to be a good one from start to finish. If something is still unclear after reading through, please get in touch.
How long will an order take to arrive?
Handling time is 1–2 business days, transit time is 5–7 business days, and estimated total delivery is 6–9 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for details.
Where is Decorlr located?
Decorlr is a United States based online business operating from Houston, Texas, with shipping available throughout the United States.
What if a product arrives defective?
Defective items are replaced at no cost. Contact us within 30 days of delivery and we will take care of it, including the return shipping. See our Refund Policy.
Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.
Can the shipping address be changed after ordering?
If the order has not shipped yet, email the order number and the corrected address and we will update it. Once the package is with the carrier the destination cannot be changed, though we can help trace it.
What is the return policy?
Returns are accepted within 30 days of delivery, on unused items in original condition and packaging. There is no restocking fee. The full terms are in our Refund Policy.
Who pays for return shipping?
For a defective, damaged or incorrect item, the return costs nothing. For a change of mind return, the customer covers the return shipping cost. Original shipping costs are not refundable.
When is a refund issued after a return?
Once the return arrives and passes inspection, the refund is initiated to the original payment method within 7 business days, depending on the bank or payment provider. See our Refund Policy.
How can customer support be reached?
Through our Contact Us page, or directly at info@decorlr.com.
Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
Is there a physical store location?
No, Decorlr is online only. Staying online keeps pricing competitive and allows a wider selection.
Are bulk orders available?
Yes. Contact customer support and we will put together pricing and details.
What is the process for exchanging a product?
Exchange instructions are set out in our Refund Policy. Email us and we will guide the process.
How can an order be tracked?
A tracking number is emailed the moment an order ships. Shipments can also be followed on our Order Tracking Page.
Contact Information
CONTACT US
Store Address: 1819 Augusta Drive, Houston Texas 77057, United States
Store Email: info@decorlr.com
Store Phone: +13466862889
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.