Welcome to the Decorlr Frequently Asked Questions page. We want your experience with us to be a good one from start to finish. If you still need help after reading through, please get in touch.
How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 5–7 business days, and estimated total delivery is 6–9 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for details.
Where is Decorlr located?
Decorlr is a United States based online business offering a curated selection of high quality products, with shipping available throughout the United States.
What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.
What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full terms are in our Return Policy.
When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. See our Return Policy for what that covers.
How can I contact customer support?
Through our Contact Us page, or directly at info@decorlr.com.
Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
Do you have a physical store location?
No, Decorlr is online only. Staying online lets us keep pricing competitive and carry a wider selection.
Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support and we will put together pricing and details for you.
What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will guide you through it.
How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
CONTACT US
Store Address: 1819 Augusta Drive, Houston Texas 77057, United States
Store Email: info@decorlr.com
Store Phone: +13466862889
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.