Shipping policy
Decorlr is built on a straightforward promise: free shipping on every order within the United States, and no guesswork about when it lands on your doorstep.
Shipping Locations
This policy covers orders shipped within the United States.
Delivery Times
- Order handling time: 1–2 business days, Monday to Friday. Once your order is processed it ships with one of our trusted carriers.
- Transit time: 5–7 business days, Monday to Friday.
- Estimated delivery time: 6–9 business days.
Delivery windows are estimates and can move for reasons outside our control, such as carrier volume or weather.
Carrier Services
We deliver across the United States with USPS, UPS, and FedEx.
Shipping Costs
- Free shipping: every order within the United States ships free, with no minimum order value.
- Paid shipping: for any destination outside our free shipping zones, the cost is calculated and shown at checkout before you pay.
Delivery Issues
If anything goes wrong, whether that is a delay or a package that never turns up, contact our customer service team right away and we will trace it with the carrier on your behalf.
Tracking Your Order
The moment your order ships you will receive an email containing your tracking number. You can follow the shipment any time on our Order Tracking Page.
Changes to This Policy
We may revise this Shipping Policy at any time. Any change appears on this page with a new Last Updated date, so we encourage you to look it over from time to time. Continuing to use our website after a change means you accept the revised policy.
Questions?
Visit our FAQ page or reach our customer support team directly.
Contact Information
CONTACT US
Store Address: 1819 Augusta Drive, Houston Texas 77057, United States
Store Email: info@decorlr.com
Store Phone: +13466862889
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.