Refund policy

We want you to be glad you bought from Decorlr. If something is not right, the return process is short and free of hoops.

Order Cancellations

You can cancel an order within 24 hours of placing it by emailing info@decorlr.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, but you can return the item after delivery under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to start a return. To be eligible, the item must be:

  • Unused
  • In its original condition
  • Returned with its original packaging, tags, and accessories

Our support team walks you through the whole process. Restocking fee: $0. We do not charge one.

Return Policy Overview

  • Return window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags, and accessories
  • Easy returns: our support team guides you through it
  • Restocking fee: none

Return Costs

Defective or incorrect products. If the item is wrong, arrived damaged by the carrier, or is defective in any way, the return costs you nothing.

Change of mind. If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the customer covers the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

  • Contact us. Email info@decorlr.com with your order number and the reason for the return.
  • Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
  • Send it back. Ship the return using the instructions in your return authorization email, with the carrier or method recommended there.

Refund Process

  • Inspection: once your return reaches us we inspect the item against the criteria above.
  • Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. For a different size, color, or product, email info@decorlr.com and we will set up a quick exchange for you.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@decorlr.com with your order number. We will open an investigation with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.

Non Returnable Items

For hygiene and safety reasons, a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may revise this Return and Refund Policy at any time. Any change appears on this page with a new Last Updated date, so we encourage you to look it over from time to time. Continuing to use our website after a change means you accept the revised policy.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

CONTACT US
Store Address: 1819 Augusta Drive, Houston Texas 77057, United States
Store Email: info@decorlr.com
Store Phone: +13466862889
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.